Refund and Returns Policy

At ZingPulse, we strive to deliver high-value financial coaching, investment tools, and digital services that empower your financial journey. We understand that sometimes circumstances change, and you may need to request a refund. Please review our policy below.

1. Refund Policy

A. Digital Products & Subscriptions

Due to the nature of our products and services (which are primarily digital and subscription-based), we follow a strict no-refund policy once access has been granted or services have been delivered.

However, we may consider refund requests in the following exceptional cases:

• Duplicate payment

• Accidental purchase of the wrong plan

• Technical error in billing or access

Note: All refund requests must be made within 7 days of the transaction date and will be processed at the sole discretion of ZingPulse.

B. Consultation & Coaching Sessions

• If you are unable to attend a pre-booked session, you must inform us at least 24 hours in advance to reschedule.

• No refunds are provided for missed or late-canceled sessions.

• Refunds may be considered in cases of service failure or coach unavailability.

C. Courses & Learning Programs

• Once a course is accessed/downloaded, it is non-refundable.

• In case of non-delivery due to technical issues, we will ensure the product is delivered or a credit is issued.

2. Service Cancellation

• You may cancel your monthly or annual subscription at any time via your ZingPulse dashboard or by contacting us at connect@zingpulse.com

• Cancellations will stop future billings. No pro-rata refunds will be given for unused portions of the current billing period.

3. Exceptions & Disputes

We are committed to ensuring transparency and fairness. If you believe you are entitled to a refund due to extraordinary circumstances, please write to us at: connect@zingpulse.com. Include your full name, transaction ID, email used for purchase, and a brief explanation. All disputes will be resolved within 5–7 business days.

4. Chargebacks & Abuse

Initiating a chargeback without contacting our support team first is considered a violation of this policy. If we identify abuse of the refund process, we reserve the right to terminate your access to ZingPulse services.

Final Note

By purchasing any ZingPulse service or product, you agree to this Refund & Returns Policy.

We’re here to help. If you have any questions, feel free to contact us at connect@zingpulse.com.